The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Yes, there’s cover for hurricanes, cyclones, or monsoons!
It goes without saying that you need to have your policy before these wiley whirling dervishes of destruction become a known natural disaster and has a name. So if you’ve done that, we’ll do everything we can to help you.
Yes. If you’re unlucky enough to be injured by a cyclone or hurricane, our emergency assistance team can help you get to the nearest medical centre so you can receive the attention you need. If you’re too badly hurt to stay on, we can take you home. You can find out further information here on how we help travellers with overseas medical treatment.
No. The Bupa Global Travel cancellation benefits are cancellation due to your own illness, or that of your close relative or travelling companion.
Unfortunately there is no cover on this policy.
If there's a cyclone or hurricane where you’re staying and the Royal Danish Ministry of Foreign Affairs or British Foreign and Commonwealth Office recommends evacuation, we can evacuate you to the nearest safe country or back home. The insurer, Bupa Global Travel, will make this call at the time.
As the policy is outside of its premium refund period and you’ve travelled on it, there are no partial refunds. You are, however, welcome to make a claim for any expenses you might have incurred.
Funnily, we get asked this a lot; so here’s something we prepared earlier, a step by step on how to claim
It’s important that you contact your emergency assistance team as soon as you can so that they can help you out. Their details can be found in the following page as well as on your certificate of insurance.
We’re here to help if you have a question about travel insurance. We’re available: