The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
If your checked-in baggage has been confirmed as permanently lost by the carrier, there’s cover to claim for the items in this baggage.
How much you can claim per item and in total depends on what type of plan you buy, the Standard or Explorer Plan.
To make a claim for your lost items, you must:
Just to let you know that if you made a claim for delayed baggage while waiting optimistically for your lost baggage to arrive, any amount paid out will be deducted from the final claim settlement of your lost baggage claim.
Also be aware that any baggage claim submitted will have the policy excess applied. There is a €70/$100USD excess deducted per person, per claimable event
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the Product Guide (policy wording) for the full details on what’s not covered.
Here’s the main thing that isn’t covered:
We’re here to help if you have a question about travel insurance. We’re available: