When your gear gets ripped off or is lost by a carrier. Start here.

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1. Lost by a carrier? Stolen from a hotel? Report it.

No matter what the circumstance, you’ll need to report the incident and get written proof of this report. How you should proceed depends on where the theft happened. In every case, you should: 

  • Report the loss to the relevant authorities and get a record. This could be with your transportation carrier; a hotel or accommodation manager; tour operator, venue management or security. 
  • Understand how the transportation carrier or other provider will compensate you. 
  • Provide all written reports and any compensation to us with your claim. 

If the incident took place on public transport, such as a plane, cruise, bus or train, you’ll also need to: 

  • Get a Property Irregularity Report (PIR) 
  • Keep any relevant ticket, luggage check or other documentation  

2. Theft? Go to the police.

You need to report the theft to the local law enforcement as soon as reasonable, ideally within 24 hours of the theft. Be sure to get a copy of the report for your records. You’ll need to submit this with your claim. 

3. Track and block your phone or tablet

If your cell phone or tablet gets stolen: 

  • Try calling your phone to see what happens — you never know, someone might answer! 
  • Apple users: Enable the Find My iPhone feature (you can also turn on the Lost mode, which locks your device remotely and displays a custom message on your screen) 
  • Call your mobile phone carrier as soon as possible and ask them to suspend or disconnect your service. It’s helpful if you know your cell IMEI number (get it by pressing *#06# or it’s under the battery). Don’t forget to get confirmation. 

4. Keep your receipts

You'll need to keep original receipts and official reports as evidence for your claim 

Supporting documents may include your itineraries and receipts for any other essential expenses (e.g change of clothes or toiletries, which you may need to replace the items in your bag. 

5. Make a claim

Read over your insurance policy to see what’s covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim online and send in any supporting documentation afterwards. 

If you have questions about coverage or the claims process, just ask us. 

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your hard earned vacation from unexpected cancellation.

  • Explorer Plan: $5,000
  • Standard Plan: $2,500
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Insurance

Take the pain out of medical or dental costs.

  • Explorer Plan: $10 million
  • Standard Plan: $5 million
Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Evacuation & Repatriation

We’ll get you to hospital or home quickly.

  • Explorer Plan: $500,000
  • Standard Plan: $500,000
Emergency Evacuation & Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Covers the theft, damage or delay of your bags, tech and sports gear.

  • Explorer Plan: $3,000
  • Standard Plan: $1,000
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Medical Expenses
  • Emergency Dental for Injury or Sickness
  • Bedside Companion Travel and Subsistence
  • Emergency Professional Services
  • Emergency Evacuation and Repatriation
  • Return of Travel Companion/Dependent Children
  • Return to Your Trip Destination
  • Return of Remains
  • Travel Accident
  • Flight Accident
  • Trip Cancellation
  • Trip Interruption
  • Trip Delay
  • Baggage and Personal Effects Theft or Damage
  • Baggage and Sporting Equipment Delay
  • Travel Documents Theft or Damage
  • Sporting Equipment Theft or Loss by a Common Carrier
  • Covered Adventure Sports listed in Policy
Assistance Services Included
  • LiveTravelTM Emergency Assistance
  • Worldwide Travel Assistance
  • Adventure Travel Hotline
  • 24/7 Security
  • Travel Medical Assistance
  • Bag Trak
This is a general summary for Canadian residents only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans described. Coverage may not be available for residents of all provinces. Check the Travel Insurance Policy for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)

Contact the team

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