The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.

Thank you for your patience while we complete this work.

Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.

If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.

If you’re still within the Right to Examine period of your policy, you can cancel your policy via your member account, if you’ve set one up. If you are not satisfied with your policy, you may cancel it within 10 days after the policy has been issued. Please refer to your policy for more details on the 10 Day Right to Examine period.

In order to get a refund on your premium, you must not have used your policy in any way. This means:

  • You must not have left home or started your trip (If you purchased your policy the day of your departure, we consider that as starting your trip.)
  • You must not have made a claim or intend to make a claim.
  • You must not have exercised any other rights under the policy, such as using the travel assistance services.

If you purchased as a guest and don’t have a member account, you can create one here. You’ll need to input your email address and the policy number from your last purchase.

If you need to make changes, to your policy, including extensions, please read our article on amendments.

This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions about your coverage, just ask us.


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We’re here to help if you have a question about your policy. We’re available:

  • Monday to Friday 7:00am - 7:00pm (CST)

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Within Canada & continental USA, toll free:
1 877 328 2528

International collect:
+1 416 646 3723