The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
World Nomads makes it easy to submit a travel insurance claim online. This process will need digital versions of your supporting documents. Here’s how to do this:
• Use a scanner app to scan documents with your smartphone’s camera.
• Use a scanner to create an image file or PDF of your document.
• Take a photo with a digital camera, such as the one on a smartphone.
Please ensure your digital document is sharp and legible, with no text cropped off the sides. The claims department may ask you to send the original versions of your digital documents. In the event of a medical claim, immediate notice should be provided to the emergency medical assistance team.
If you have a question about your claim, please contact the claims team from 8am-8pm (EST) on business days.
New Brunswick, Newfoundland and Saskatchewan Residents:
Phone (from Canada and the Continental U.S): 1-888-566-8028
Phone (from anywhere else in the world): 1-819-566-8028
Travel Guard Canada
c/o Global Excel Management
73 Queen, Sherbrooke, Qc
J1M 0C9
All Other Provinces:
Phone (from Canada and the Continental U.S):1 -866-878-0192
Phone (from anywhere else in the world): 1-416-646-3723
Travel Guard Canada
Attn: Claims Department
120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8
Everyone:
Email: worldnomads@travelguard.com
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage or if you have questions, just ask us.
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- Emergency Assistance Contact
- Claims contact
Contact our Emergency Assistance Team
For help in an emergency, contact Worldwide Emergency Medical Assistance and LiveTravel™, 24 hours a day, 7 days a week.
Contact us
International collect:
+1 416 646 3723
Within Canada & continental USA, toll free:
+1 866 878 0192
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available:
Contact us
New Brunswick, Newfoundland and Saskatchewan Residents:
_________________
All Other Provinces: