The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
A pre-existing medical condition is an ongoing health or dental issue – or the related complications you have from it – which you are aware of, or which is currently being or has been investigated by a physician prior to your travel insurance plan start date.
Any irregularity in your health which required or requires medical advice, consultation, investigation, treatment, care, service or diagnosis by a doctor (including complications of pregnancy within the first 26 weeks of pregnancy), count as a pre-existing condition.
You won’t be covered for pre-existing medical conditions if you or someone else involved in the claim sought or received treatment, started new medication or had a change in medication (type, use or dosage) in a certain period of time before your start date. The specific amount of time varies based on your age; see the policy wording for details.
Your travel insurance plan isn’t designed to cover everything and this is a summary only – it does not include all terms, conditions and exclusions. Take the time to read your plan wording for full details, limits to cover and exclusions so there are no surprises if you need to use it. Contact us if you have any questions about pre-existing conditions and what’s covered.
This article is for general informational purposes only. It is not intended to provide medical, legal, insurance, or travel advice and provides only a general summary of certain features that may be available under applicable travel insurance policies. Coverage is subject to the specific terms, conditions, limitations, exclusions, and pre-existing condition provisions of the applicable insurance policy. In the event of any inconsistency between this article and the wording of any insurance policy, the policy wording shall govern and take precedence.
It is important that you read and understand your policy before travelling. If you have questions about your coverage or are unsure how your policy applies to your circumstances, please contact us for clarification.
We’re here to help if you have a question about travel insurance. We’re available:
Within Canada & continental USA, toll free:
1 877 328 2528
International collect:
+1 416 646 3723
Before your trip, check the latest government advice for any travel alerts for your destination.