The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
Losing your Canadian passport is never a pleasant experience, especially if someone took it. If your passport has been stolen, World Nomads travel insurance may be able to help.
World Nomads travel insurance plans have coverage for theft or damage of the following documents:
You can claim up to the maximum limit stated in the policy towards the replacement of your passport or one or more other travel documents mentioned above.
Read your policy for more details. Passport coverage falls under the “Baggage, Personal Effects and Sporting Equipment” section.
Remember to stay calm! Getting a passport stolen is awful, but you wouldn’t be the first person it’s ever happened to while travelling. Embassies and government agencies often have established methods of dealing with stolen passports, and the 24/7 Emergency Assistance team is also here to help.
It should go without saying, but in order to make a claim, you must have done everything you could to protect your passport. You won’t be covered if you leave it behind at a restaurant, for example.
If you have questions or require assistance, contact the 24/7 Emergency Assistance and they can help you with the next steps. They’ll help you find the closest Government of Canada office where a new passport can be sorted out.
Travel insurance is not designed to cover everything. For example, there may not be coverage if:
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage or if you have questions, just ask us.
If you need help, you can call the 24/7 Emergency Assistance team any time you want.
We’re here to help if you have a question about travel insurance. We’re available:
Within Canada & continental USA, toll free:
1 877 328 2528
International collect:
+1 416 646 3723
Before your trip, check the latest government advice for any travel alerts for your destination.