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World Nomads powered by Air Doctor

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What is World Nomads Powered by Air Doctor? 

Introducing the ultimate World Nomads healthcare hack for travelling Brits: Air Doctor. From Madrid to Montreal, the Air Doctor app puts a global network of trusted doctors in your back pocket so you can access the care you need in a language you understand—without the fuss of currency exchanges. 

Benefits of Air Doctor to World Nomads policyholders 

Air Doctor is available to all World Nomads policyholders—both Standard Plan and Explorer Plans, and Annual Multi-Trip and Single Trip Travel Insurance.  

Here’s what makes Air Doctor a game-changer for UK travellers abroad: 

  • Global network: Do you have preferences when picking a doctor? It’s understandable. With Air Doctor, you enjoy access to more than 20,000 doctors in 75 countries across the globe, so you’re sure to find that perfect fit. 
  • Cashless & hassle-free: Forget about fumbling with foreign currency, making insurance claims, gap payments, or even worse…surprise medical bills. With Air Doctor, all your visits are cashless. Simply attend your appointment, get help, and get on with your travels. 
  • Speak your own language: No one wants to experience lost-in-translation moments regarding their health. Whether in the bustling markets of Marrakech or the mountains of Switzerland, you’ll always have access to medical support in your preferred language with Air Doctor. 
  • 24/7 availability: Health concerns don’t stick to schedules or time zones. In fact, they often occur at the most inconvenient times. If you find yourself nursing a midnight headache after an epic day exploring Tokyo and want to speak to a doctor back home in the UK, Air Doctor can make it happen. 
  • Choose your time and place: Whether in a clinic, your hotel, or over a video call, Air Doctor lets you pick when and where, so you can get quality healthcare without disrupting your adventure abroad. 

When to Use Air Doctor 

  • Non-urgent medical issues: Air Doctor is perfect for UK travellers who need a quick consultation for non-urgent medical issues. Think the type of scenarios where you might visit the GP when you’re feeling under the weather at home.

When not to use Air Doctor 

  • Urgent medical issues: Air Doctor isn’t for medical emergencies. If you’re experiencing a serious or life-threatening medical problem, contact our 24/7 Emergency Medical Assistance team.  

How to use Air Doctor 

With Air Doctor, finding and connecting with a doctor on the go is easy: 

  1. Register as a User 

Sign up using your email, name, and creating a password. 

  1. Enter Your Policy Details 

Add your World Nomads insurance policy by entering the policy number and your date of birth. 

  1. Find a Doctor Nearby 

Enable location or manually enter your city/address. Search by specialty, availability, or language, and book an appointment that suits your schedule. 

  1. Attend Your Appointment 

Join your appointment, either in-person or virtually, with no need for paperwork. Just make sure to allow access to location, camera, and microphone if booking a video consultation. 

Ready to enjoy healthcare at your fingertips? Click here to register today.

Frequently asked questions

  • How does Air Doctor work with the NHS when I’m abroad?
    While the NHS is great at home, healthcare abroad can be tricky. World Nomads powered by Air Doctor steps in while travelling, to connect you with local medical help for non-emergencies—offering assistance where the NHS can’t.
  • Can Air Doctor prescribe medication?
    Your Air Doctor may be able to electronically prescribe your medication for pickup at a chemist local to your location abroad. Before your consultation, check with your doctor to ensure they can issue a valid prescription for your location. Any medication the treating doctor writes you a prescription for will be incurred at your own cost.
  • Are the Air Doctor specialists verified?
    Every specialist you find on Air Doctor has been rigorously checked to ensure they're licensed and highly rated, plus, we regularly check in with our partners to ensure their standards stay top-notch.
  • How does Air Doctor help with language barriers abroad?
    With Air Doctor, you can tap into a network of over 20,000 doctors across major global hotspots—from the skyscrapers of the US to the shores of New Zealand. Just swipe through the Air Doctor app, pick your language, and talk through your symptoms with a medical professional.
  • Do I have to pay upfront?
    No; Air Doctor is a cashless service, so you won’t need to pay upfront for your appointment. World Nomads handles this cost, saving you the hassle and giving you a seamless customer experience.
  • How do I make sure I’m accessing Air Doctor through my insurance?

    To check if you're using Air Doctor with the right insurance: 

    • Look for your insurance company's logo on the main screen of the app. 
    • Tap the top left menu and select “My Coverage.” 
    • Double-check that your coverage is still active by reviewing the policy dates. 

    If it’s all there, you're good to go! 

24/7 Emergency Medical Assistance

If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Wherever you are, we’re here 24/7 to help you in any emergency.

Are you in need of Emergency Medical Assistance right now?

For policies purchased on or after 27 June 2024
+44 (0) 144 444 2021 (Call via an operator reverse charges. Not toll free.)

For policies purchased before 27 June 2024:
Phone: +44 (0) 203 093 1750 (Call via an operator reverse charges. Not toll free.)

Contact the team

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your trip from unexpected cancellation.

  • Explorer Plan: £5,000
  • Standard Plan: £3,000
Trip Protection
  • Come to a sticky end?
  • Called to jury duty?
  • Been made redundant?

We’ve got your back.

Emergency Abroad Medical Expenses

Take the pain out of medical costs while traveling abroad.

  • Explorer Plan: £10 million
  • Standard Plan: £5 million
Emergency Medical Insurance
  • Need drugs?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transport

Expenses included in Emergency Medical limits.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • You or a family member dead?

Help starts here.

Protect your gear

Cover your lost, stolen or damaged gear and tech.

  • Explorer Plan: £3,000
  • Standard Plan: £1,500
Protect your gear
  • Luggage lost?
  • Passport pilfered?
  • Tech trashed?

Help starts here.

  • Emergency Medical Expenses
  • Baggage & Personal Belongings
  • Cancellation
  • Trip Curtailment
  • Personal Accident
  • Loss of Passport or travel documents
  • Personal Liability
  • Legal Expenses (Personal Liability)
This is a general summary for United Kingdom residents only. Restrictions, exclusions and limitations will apply. Benefit limits may vary depending on the plan chosen. Check the plan documents for full details.
Pre-existing medical conditions

You are not eligible to buy a policy if you travel against medical advice, travel with the intention of receiving medical treatment, or have a terminal illness. World Nomads policies cannot cover claims due to Pre-Existing Medical Conditions (PEMC), regardless of whether the condition is serious or not. You can still purchase a World Nomads policy, but the PEMC exclusion cannot be removed, and you will be responsible for any related costs.

For information on travel insurance providers that offer cover on PEMC, visit Money Helper or call 0800 138 7777.