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Once you realise your luggage is delayed, report it to the carrier as soon as possible. For lengthy delays, you should ask them to compensate you to replace essential items you may need while you wait for your bags to be returned.
Get a written report of what’s happened from the carrier, for example a Property Irregularity Report, from the carrier confirming the delay was greater than 24 hours from your arrival and any compensation they offer to you.
Keep the receipts for any essential items you buy such as toothbrushes, prescription medication or a change of clothes. Your expenses must be supported by receipts dated prior to the delivery of your delayed baggage and after 24 hours from your arrival.
Before you go shopping for an entire new wardrobe to replace your designer jeans or a new ball-gown for that special event, because you believe everything you own is "essential", there will be limits on what your policy can and cannot cover, so check your policy wording carefully or contact us (Yes, we've seen claims like this!)
Original receipts may be necessary if you intend to make a claim and your policy covers these expenses.
This information could help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy wording will always have the full terms, conditions and exclusions that apply.
If you have questions about what's covered and not covered, just ask us.
Protect your trip from unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs while traveling abroad.
We’ve got your back.
Expenses included in Emergency Medical limits.
Help starts here.
Cover your lost, stolen or damaged gear and tech.
Help starts here.
World Nomads policies cannot cover claims due to Pre-Existing Medical Conditions (PEMC), regardless of whether the condition is serious or not (this includes if you're on separate or joint policies). You can still purchase a World Nomads policy, but the PEMC exclusion is not removable.
For travel insurance providers that offer cover on PEMC, visit the Money and Pensions Service (MaPS) Money Helper website, or call 0800 138 7777. BIBA's (The British Insurance Brokers' Association) Find Insurance Service offers information on serious PEMCs and travel insurance providers that may cover these conditions. You can also contact them on 0370 950 1790.
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, we’re here 24/7 to help you in any emergency.
Are you in need of emergency assistance right now?
For policies purchased on or after 1 September 2021:
+44 (0) 2030931750 (Call via an operator reverse charges. Not toll free.)
For policies purchased before 1 September 2021:
Phone: +353 21 237 8005 (Call via an operator reverse charges. Not toll free.)
Phone: +61 2 8263 0470 (Call via an operator reverse charges. Not toll free.)
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.