The World Nomads website is temporarily unavailable while we complete system changes as part of the global sale of World Nomads to its new owner, IMG. IMG is working hard behind the scenes to reflect the change in ownership and ensure a smooth transition. Our technical teams are implementing these changes to ensure a seamless customer experience and expect the website to be available again within approximately 2 hours.
Thank you for your patience while we complete this work.
Rest assured, your insurance benefits, coverage, and plan terms will not change as a result of this transaction. Your existing claims, customer service inquiries, and plan servicing will continue without interruption.
If you require urgent assistance while our website is unavailable, our Emergency Assistance team is available 24/7. For all other enquiries, please contact our Customer Service team in your location here.
What’s a waiting period?
It’s the amount of time you have to wait before cover is activated and/or before a benefit becomes payable.
To put it bluntly, it reduces the likelihood of travellers making claims as soon as they purchase insurance. It also helps to keep the price lower for everyone.
Some policy benefits have a waiting period, namely:
Baggage Delay – you have to wait 24 hours from the scheduled arrival time before you can claim for essential items.
Travel Delay (Explorer plan only) – the delay has to be 12 hours or longer before you can claim for this cover.
If you buy your policy while already travelling, you’ll need to wait 72 hours before cover for any new events will be available under any of the policy benefits. The exception is emergency overseas medical expenses and emergency transport expenses. These come into effect immediately if you are injured in connection with an accident and it is witnessed and verified by an independent third party.
The cooling off period does not apply, having purchased when already on your trip.
Where the insurance is purchased after your trip has commenced, your country of residence will determine the laws, regulations and tax that apply.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We're here to help if you have a question about travel insurance.
Before your trip, check the latest government advice for any travel alerts for your destination.