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Emergency assistance Policy and claims support Help and FAQs

Emergency Assistance

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

Phone

For policies purchased AFTER 27 June 2024:


+44 (0) 144 444 2021

For policies purchased BEFORE 27 June 2024:


+44 (0) 203 093 1750

Email

For policies purchased AFTER 27 June 2024:

worldnomads.assist@collinsoninsurance.com

For policies purchased BEFORE 27 June 2024:

worldnomadsassist@axa-assistance.com

Be prepared, so that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

Policy and claims help

We’re here to help if you have a question about your claim or policy. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)
  • Monday to Friday 9:00am - 5:00pm (GMT/BST)
Phone
Customer Care and Complaints

Freecall within UK:

0800 260 5081

From anywhere in the world (charges apply):

+353 21 237 8000

Claims

Policies purchased AFTER 27 June 2024. From anywhere in the world (charges apply):

+44 333 333 7479 

Policies purchased BEFORE 27 June 2024. From anywhere in the world (charges apply):

+44 0 20 3093 1750 

Email

Email our customer support team

infoGBR@worldnomads.com

Email our claims team

For policies purchased AFTER 27 June 2024:

worldnomads.clms@collinsoninsurance.com

For policies purchased BEFORE 27 June 2024:

customer.general@axa.co.id

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Got questions?

We've got the answers

Here are our frequently asked questions regarding travel insurance. You can also visit our help centre for more FAQs.