If an emergency situation evolves while you’re overseas, here’s how World Nomads can help.
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Traveling comes with unexpected challenges that can turn moments of joy into times of stress. When circumstances change, the emotional toll can be significant. Understanding the help available to you and your loved ones can help ease anxiety.
This article is for all our travelers facing urgent situations while abroad – be it a medical emergency, a sudden family crisis back home, or unforeseen incidents like theft.
Important first step: if you’ve found yourself in an emergency, call our 24/7 Emergency Team immediately so we can confirm your benefits and oversee your care.
If a natural disaster strikes while you're traveling with World Nomads travel insurance, first ensure your safety and follow any instructions given by local authorities. Once you are safe, contact our emergency team so we can assist.
You're covered for various natural disasters, including earthquakes, floods, and hurricanes so long as the event happens before you bought your policy (you won’t be covered for a known event). This coverage helps manage unexpected changes, like emergency accommodation or rearranging travel plans if your flights are cancelled or delayed. There are certain restrictions though and coverage is limited to your policy limits. You can read more about this here.
Keep all receipts and documents related to any extra expenses or changes to your itinerary – you’ll need them to make your online claim.
Traveler tip: we won’t cover you for any expenses relating to natural disasters should you decide to travel to, remain in, or plan a journey to a region that has issued a 'Do Not Travel' warning. Keep an eye on the latest government advice for any travel alerts.
Medical emergencies can be scary, especially in unfamiliar places. If you face a medical emergency, suddenly fall ill, have an accident while overseas, or someone on your policy passes away while traveling, follow these steps:
What if a medical emergency happens at home before you leave? Read our articles on what to do if you can’t travel because someone at home is sick or injured and travel insurance for cancellation.
Refer to your policy documents or contact us for further clarification – we’re here to help.
World Nomads understands the stress in an event where you need to make a sudden trip home. Here's what to do for support:
If you experience the unsettling event of a criminal or terrorism incident during your travels, here’s how World Nomads travel insurance supports you:
Beyond immediate emergencies, World Nomads travel insurance coverage includes various scenarios depending on your level of coverage. Coverage includes:
Once you're safe, you should submit a claim. Gather all relevant documentation (medical reports, receipts, police reports, etc.) and submit the claim online, wherever you are in the world.
Still trying to figure out the process? Check out our step-by-step guide explaining how to make a claim or contact us.
Travel insurance supports your journey but excludes specific scenarios:
Traveling soon? Get a travel insurance quote.
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Are you in need of emergency assistance right now?
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.