Don't have a meltdown in a nuclear blast zone. Before you go, get acquainted with your travel insurance do's and don'ts.
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No matter where your luggage was lost or stolen, you’ll need to report it.
If you’re luggage has been lost or stolen on public transport ( eg plane, cruise, bus or train)
If your luggage has been lost or stolen from your accommodation
Report it to them and ask them to provide written confirmation of the loss or theft and any compensation they’ll offer.
If your luggage has been lost or stolen on a tour or at a public venue ( eg airport, museum, sports stadium)
Report it to tour operator, venue management or security and ask them to provide written confirmation of the loss or theft and any compensation they’ll offer.
For stolen items, you’ll need to report the theft to the police within 24 hours of it taking place, and get a written police report.
You’ll also need a police report for lost items, unless the loss was by a third party (such as an airline).
If your mobile phone or tablet is lost or stolen:
You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy wording will always have the full terms, conditions and exclusions that apply
If you have questions about what's covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Before your trip, check to see if there are current travel alerts for your destination – you can also check travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel.
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.