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No matter where your luggage was lost or stolen, you’ll need to report it.
Report it to them and ask them to provide written confirmation of the loss or theft and any compensation they’ll offer.
Scan any receipts and keep a copy in your inbox, just in case your baggage and personal items get stolen or delayed and you need to make a claim. Your expenses must be supported by receipts dated prior to the delivery of your delayed baggage and after 24 hours from your arrival.
For stolen items, you’ll need to report the theft to the police as soon as reasonably possible after it occurs, and get written evidence that you've reported it to the police such as a written police report.
You’ll also need a police report for lost items, unless the loss was by a third party (such as an airline).
If your mobile phone or tablet is lost or stolen:
You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy wording will always have the full terms, conditions and exclusions that apply
If you have questions about what's covered and not covered, just ask us.
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We'll work hard to protect it.
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Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
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Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
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Cover your bags, tech or gear.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.