How we helped when this nomad got a neck injury in Bali

I was really looking forward to scuba diving in Bali. Not long after I arrived, I signed up for a dive with a local company, who promised to take me out to a dive location in a new speed boat. They had just renovated the boat but had not yet installed any scuba tank racks or non-slip material on the floor. The tanks were left lying on the floor of the boat, unsecured. 

Onboard, I was instructed to put on my equipment; I did so while sitting on a narrow ledge at the back of the boat, with my feet resting on some loose tanks: there was nowhere else to sit. Just as I finished putting on my dive gear, the boat moved and the tanks beneath my feet began to roll. I slipped, falling from the ledge of the boat onto the floor — however, my scuba jacket and tank stayed on the ledge, wrenching my shoulders upwards and jerking my neck before I hit my head against my own tank. 

Immediately after the accident, I experienced only moderate pain when moving my neck, but I seemed to have lost significant mobility. I guess I hoped it would heal itself. A month later, I was in Singapore and still in pain, so I visited a doctor. She sent me for an X-ray to confirm there were no broken bones — there weren't — before prescribing pain medication and then referring me to a physiotherapist. The physio discovered I had damaged the discs in my neck and told me the injury was consistent with whiplash. I am about 80-90 per cent better now and hope to enjoy full recovery soon.

We cover 200+ activities you love + more

Snow
Water
Air
Land
Sports
Experiences
  • Scuba diving
  • Mountain biking
  • Surfing
  • Bungee jumping
  • Skiing
Activities shown as "Included for all" are automatically included in both the Standard and Explorer plans. All sports listed as "Optional extras" will need to be added to your policy at the time of purchase. The list is intended as a guide only and there may be conditions or exclusions to cover. For details, read this helpdesk article, the Policy Wording or contact us.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team