For when you're ready to go but your plane isn't.
Trusted by:
For information relating to policies purchased prior to 13 July 2021, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 13 July 2021 please see below.
This content does not apply to residents of: Australia, New Zealand, Brazil, Canada, the United States, Ireland, the United Kingdom and of member countries of the European Economic Area (EEA).
You’ve made it… you’ve got your passport, baggage and are at the airport on-time and ready to head off. The only problem is your plane isn't going anywhere.
That’s where travel insurance for flight cancellation can give you a helping hand, covering some of your expenses until you can get on another flight.
If your flight is unexpectedly cancelled through no fault of your own, then our policies offer cover for additional necessary and reasonable costs (up to the benefit limits) for:
Please be aware that before submitting a claim to us, you must claim a refund or compensation from the transportation provider first.
While epidemics and pandemics are excluded from the Cancellation & Trip Interruption and Travel Disruption sections of our policy, there may be some benefits available to you if you purchased our Explorer Plan, which includes our Coronavirus Travel Costs section, providing you with cover for some Coronavirus-related events.
If you have purchased the Explorer Plan, you may have some cover for trip cancellation events which are outside of your control and caused by:
The benefit under the Explorer Plan offers travelers added coverage for up to eight scenarios, up to a combined benefit limit of USD$2,000.
Our article ‘What’s Covered for Coronavirus’ explains the benefits available if you get COVID-19 and need urgent assistance.
Important: As our plans vary, check very carefully the level of cover you think you might need, and purchase the right level of coverage for you and your traveling companions depending on your Country of Residence and specific plans.
To make a claim you will need to be able to show proof of the flight cancellation from the carrier and keep all receipts, otherwise we will not be able to pay out the claim. Other items we won’t cover include:
Your additional expenses are not considered reasonable or are above the daily sub-limit shown in the Summary of Cover.
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
If your flight is cancelled, our emergency assistance team is here to help 24 hrs per day.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
My trip from New York to Cleveland on January 3, 2014 was cancelled due to the weather (polar vortex). I had to re-schedule the flight and in doing so incurred hotel expenses.
Protect your hard earned vacation from unexpected cancellation before you leave home.
We’ve got your back.
Take the pain out of medical costs while traveling overseas.
We’ve got your back.
We'll get you to hospital quickly.
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Phone:+353 21 237 8008 or +353 21 237 8003 (calls are not toll free. You can claim your itemised call costs)
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.