When your cards get stolen or lost and you need a replacement.
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Credit card theft is all too common when travelling overseas, with organised crime networks often targeting tourists.
While travel insurance isn't there to cover your card being skimmed (you've got to hit up your bank to recover those losses), some of our policies can help with the cost to replace your credit cards. And if you're unsure what to do, all of our 24/7 Emergency Assistance Teams can provide advice.
| Country of Residence | Credit Card Replacement | 24/7 Assistance |
|---|---|---|
| Australia | ||
| Brazil | ||
| Canada | ||
| Ireland | ||
| New Zealand | ||
| United Kingdom | ||
| USA | ||
| All other countries |
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
It’s essential that you report the theft of your credit card to the police as soon as possible, and get it in writing for your claim.
If you need urgent help, get in contact with our 24/7 Emergency Assistance Team as soon as possible, so that our team can advise you of what you need to do to get a replacement credit card.
To help our 24/7 Emergency Assistance Teams assist them quickly, they'll need the following:
I had my passport and credit cards stolen from my bag while staying in Venice Beach, California. This is the beginning of my trip which I had prebooked and organised flights and tours from LA to other parts of America. I have missed my flight to Las Vegas from SanFrancisco and my flight from Las Vegas to Seattle. I also had to cancel accommodation in Las Vegas and San Francisco. This is due to the fact that the earliest time for me to get a replacement temporary passport and cards is too late.
Protect your trip from unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs.
We’ve got your back.
We'll get you to hospital in a flash
Help starts here.
Cover your stolen or damaged gear and tech.
Help starts here.
If you need medical assistance or emergency medical evacuation our team is available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
From New Zealand & Overseas:
+61 2 8263 0470 or
+61 2 8292 1470
(reverse charges via an operator from anywhere in the world)
Within Australia (Free call): 1800 611 210
Here are our most frequently asked questions about stolen credit cards. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.