On Tuesday, 8 October 2024, a State of Emergency was announced for Florida as emergency conditions resulting from Hurricane Milton intensify. Evacuations have begun throughout Florida while the Department of Homeland Security and Federal Emergency Management Agency coordinate relief and evacuation efforts. Disruption to travel is anticipated, as airports shut down in response to the hurricane.
Policies purchased after 12:00pm, 8 October 2024, AEST will not provide cover for losses arising from this hurricane event as the event is now widely reported in the media.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you’re already travelling
If you hold a policy with us and require emergency assistance due to this event, please contact our international assistance team as soon as it’s practicable and safe to do so.
For the latest advice, visit https://safetravel.govt.nz.
Read our tips on how to stay safe this hurricane season.
How does this event affect your cover
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already had a policy with us, coverage is available subject to the policy terms and conditions and exclusions.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
Was this article helpful to you?
Related Articles
View moreWe can help you...
Can't find the answer you are looking for?
Contact usOur contact details
We’re here to help if you have a question about travel insurance. We’re available:
- Monday to Friday 11:00am - 8:00pm (NZST/NZDT)
- Saturday to Sunday closed (NZST/NZDT)
Contact us
Within New Zealand:
0800 666 237
From anywhere in the world:
+61 2 8256 1542
Within Australia:
1300 787 375