By telling us your country of residence we are able to provide you with the most relevant travel insurance information.
Please note that not all content is translated or available to residents of all countries. Contact us for full details.
For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.
Within Australia:
1800 611 210
Outside of Australia:
+61 2 8263 0470 or +61 2 8292 1470
Be prepared, so that our Emergency Assistance teams can assist you quickly, please be ready with the following:
We’re here to help if you have a question about your claim or policy. We’re available:
Email our customer support team
Email our claims team
Here are our frequently asked questions regarding travel insurance. You can also visit our help centre for more FAQs.
Travel insurance helps protect you from unexpected costs like medical emergencies, trip cancellations, or lost luggage. Learn why travel insurance is important.
We offer two plans for New Zealanders, learn about our Standard and Explorer plans.
Yes. Common exclusions include:
Always refer to the specific terms, conditions, limitations and exclusions of your Policy Document to understand the full scope of coverage.
Yes! You can purchase travel insurance even after booking or while already overseas. However, if you buy after departure, a 72-hour waiting period applies.
World Nomads automatically covers over 40 existing conditions when certain criteria are met. Other conditions may not be covered. Review your Policy Document carefully and disclose any conditions upfront.
Making a claim is a straightforward process. Click to learn how to make a claim on your World Nomads policy.:
World Nomads does not cover losses from pandemics or WHO-declared public health emergencies. However, some COVID-19-related events may be covered depending on your plan. Learn more about COVID-19 coverage here.
You can cancel your policy for a full refund before 11:59 PM NZST/NZDT the day before departure if:
Just sign into your account, choose your policy and follow the links to cancel before your policy Departure date. Note: Refunds are not provided for unused policy portions if you return home early.
If you're a Kiwi traveller and need assistance with a claim, an emergency or need to ask us a question about coverage for your policy, reaching out to World Nomads is easy. Here's how:
For general inquiries:
For emergencies (24/7 assistance):
For claims:
No. Due to the nature of our role in New Zealand, World Nomads New Zealand is not directly required to implement a Fair Conduct Programme under the CoFI regime. However, we voluntarily align with its principles through our existing processes.
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