Learn what's covered if you have booked and paid for your trip and unexpectedly need to cancel.
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024 please see below.
Cancellation insurance is there for when life throws you a curve ball, making sure you’re not out of pocket if you’ve had to put your journey on hold.
From jury duty to an unexpected illness or redundancy, there are many reasons why you may have to stay put in Ireland instead of taking a cooking class in Chiang Mai… even if that’s the last place you want to be.
As long as you haven’t left home, we may cover you if you have to cancel your trip under certain circumstances like:
In addition, travellers with the Explorer Plan may be covered if the Department of Foreign Affairs (DFA) (or a similar body in the circumstances) issues a travel warning up to 7 days before the certified departure of the trip against 'all travel' or 'all but essential travel' to a specific region or country, and that warning was first given after you purchased your policy and after you booked the trip.
While epidemics and pandemics are excluded from the Trip Disruption sections of our policy, there are COVID-19 related benefits available to you.
Cover is available for for trip cancellation events which are outside of your control and caused by:
Our article What’s covered for Coronavirus explains the benefits available if you get COVID-19 and need urgent assistance.
There are a number of things you’re not covered for if you cancel your trip. These include but are not limited to:
Be prepared if you need to claim for cancellation. Depending on your claim, you'll need copies of:
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
I have to cancel my trip to Tanzania because my wife had an accident and she is waiting for a scan of her back. I should fly to Berlin tomorrow, then Bergen and day after to Africa. It is impossible now because she is alone in the house and I have to take her tomorrow to hospital for another scan. I paid 900 pounds for a Kilimanjaro Climb which is not refundable as it is too close to departure. I paid a deposit for a 3 day safari and had to cancel flights and my volunteer job.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest suitable medical facility is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency medical evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of Emergency Medical Assistance right now?
For policies purchased on or after 27 June 2024:
Phone: +353 4 69 017 022
For policies purchased before 27 June 2024:
+353 (0) 90 640 6460
Here are our most frequently asked questions about buying travel insurance for cancellation. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Before your trip, check the latest government advice for any travel alerts for your destination.