Contact World Nomads

Emergency assistance Policy and claims support Help and FAQs

Emergency Assistance

For help in an emergency, contact the Emergency Assistance team, available 24 hours, 7 days a week.

Phone

For policies purchased AFTER 27 June 2024:

+353 4 69 017 022

For policies purchased BEFORE 27 June 2024:

+353 0 90 640 6460

Email

For policies purchased AFTER 27 June 2024:

worldnomads.assist@collinsoninsurance.com

For policies purchased BEFORE 27 June 2024:

worldnomadsassist@axa-assistance.com

Be prepared, so that our Emergency Assistance teams can assist you quickly, please be ready with the following:

Your policy number
A contact number for where you are now
The nature of your problem
Your location
Prescribed medication (if any)

Policy and claims help

We’re here to help if you have a question about your claim or policy. We’re available:

Monday-Friday: 8 AM - 9 PM EST
Saturday-Sunday: 9 AM - 6 PM EST

Phone

Customer Care and Complaints

Freecall within Ireland:

1800 903 008

From anywhere in the world, charges apply:

+353 21 237 8001

Claims

Policies purchased AFTER 27 June 2024:

Anywhere in the world, charges apply:

+353 4 69 017 161

Policies purchased BEFORE 27 June 2024:

Anywhere in the world, charges apply:

+353 0 90 640 6460

Email

Email our customer support team

infoIRL@worldnomads.com

Email our claims team

Policies purchased AFTER 27 June 2024:

worldnomads.clmsie@collinsoninsurance.com

Policies purchased BEFORE 27 June 2024:

customer.general@axa.co.id

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We've got the answers

Here are our frequently asked questions regarding travel insurance. You can also visit our help centre for more FAQs.

Do you cover adventure sports and activities
Yes - our travel insurance plans offer cover for more than 150 adventure sports and activities.

Am I covered if I need to see a dentist while overseas?
Yes, there’s cover if you need to go to a dentist while abroad for emergency dental treatment.

Do you need to include stopovers as a destination when buying travel insurance?
While there may be many reasons to buy travel insurance to help protect you for unforeseen events such as trip cancellation, injuries, overseas medical or dental emergencies, or baggage cover, you don’t need to purchase any extra travel insurance if you are making a quick stop-over in a country and not planning to leave the airport.

Can I buy travel insurance if I'm already overseas?
Yes - If you're a resident of the Republic of Ireland and meet the Residential Eligibility Criteria, then you are most welcome to buy a policy while already travelling, although waiting periods and limitations may apply,

IMG Europe AB trading as World Nomads is authorised and regulated by the Swedish Financial Supervisory Authority (71922) and is registered as an Authorised Representative by the Financial Conduct Authority (1003200). Registered in Sweden (559405-0469). Registered office: c/o SiriusPoint International, Fleminggatan 14, 112 26, Stockholm, Sweden. UK establishment (BR025974) office address: 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff, CF24 0EL, UK. Collinson Insurance Europe Limited is authorised by the Malta Financial Services Authority in Malta (Registration no. C89977) and is regulated by the Central Bank of Ireland for conduct of business rules. World Nomads distributes products manufactured by Collinson Insurance Europe Limited.

Contact World Nomads

Emergency Assistance

Phone

Email

Policy and claims help

Phone

Customer Care and Complaints

Claims

Email

Already a World Nomad?

General Enquiry

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