Discover the exciting benefits of our enhanced travel insurance
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Trusted by:
We're thrilled to announce a range of improved benefits, limits and services, for European travellers, designed to enhance your travel experience.
These new features bring you more coverage options and greater feature benefits, ensuring that every adventure is safeguarded. What hasn't changed is our commitment to the values and ideals that have always made World Nomads the preferred choice for adventure-minded travellers. Let’s dive in and explore what’s new.
New features added – even more on the way:
SmartDelay™: Our SmartDelay service hooks you up with free lounge access if your flight's delayed by 90 minutes or more. The service is available on all Single Trip policies. The lounge pass will also be extended to up to 4 of your travelling companions, provided they’re listed on your policy and travelling on the same delayed flight. Check the Terms & Conditions to learn more about how the service works.
Coming soon: Air Doctor: Air Doctor is a platform designed to connect travellers with trusted healthcare professionals around the world. Through this soon-to-be-added feature, World Nomads travel insurance customers will gain access to a network of carefully vetted doctors, ensuring they receive quality medical care wherever they may be. Whether seeking treatment for minor illnesses or emergency situations, travellers can rely on Air Doctor to provide them with access to medical professionals who speak their language and understand their needs.
What type of cover do I get with World Nomads new Single Trip insurance policies?
When you choose a travel insurance policy, understanding the extent of coverage is paramount. Let's explore the benefits and limits associated with the updated Single Trip insurance plans offered by World Nomads (as of June 27, 2024).
Single Trip insurance (Standard):
- Cancelling Your Trip: Benefit up to €4,000 for non-refundable costs incurred due to unexpected trip cancellation.
- Cutting Short Your Trip: Benefit up to €3,500 for non-refundable costs and additional costs incurred due to unexpected early return.
- Emergency Medical Expenses Overseas: Coverage of up to €5,000,000 for medical assistance, treatment, evacuation, and repatriation.
- Personal Baggage: Protection of up to €1,500 against loss, theft, or damage to personal belongings during travel (€150 per item; €300 overall limit for valuables & gadgets).
- Travel Documents: Reimbursement of expenses up to €350 for replacing lost or stolen travel documents.
- Delayed Baggage: Benefit of €125 for purchasing essential items in the event of delayed baggage for more than 24 hours.
- Personal Accident: Coverage of €10,000 for accidental death or permanent total disablement (€5,000 accidental death benefit for individuals under 18).
- Personal Liability: Protection of up to €2,500,000 for damages if legally liable for causing injury, death, or property damage to a third party.
- Additional Upgrades: Optional upgrades available for high-value luggage items.
Single Trip insurance (Explorer):
- Cancelling or Cutting Short Your Trip: Benefit up to €10,000 for non-refundable costs incurred due to unexpected trip cancellation.
- Cutting Short Your Trip: Benefit up to €6,000 for non-refundable costs and additional costs incurred due to unexpected early return.
- Emergency Medical Expenses Overseas: Coverage of up to €10,000,000 for medical assistance, treatment, evacuation, and repatriation.
- Personal Baggage: Protection of up to €3,000 against loss, theft, or damage to personal belongings during travel (€300 per item; €600 limit for valuables & gadgets).
- Travel Documents and Money: Reimbursement of expenses up to £700 for replacing lost or stolen travel documents and €250 for lost or stolen money.
- Missed Departure: Coverage of €1,500 for additional transport and accommodation expenses incurred due to a missed departure from xyour home country.
- Delayed Baggage: Benefit of €250 for purchasing essential items in the event of delayed baggage for more than 24 hours.
- Personal Accident: Coverage of €25,000 for accidental death or permanent total disablement (€10,000 accidental death benefit for individuals under 18).
- Personal Liability: Protection of up to €2,500,000 (total for all insured persons per trip) for damages if legally liable for causing injury, death, or property damage to a third party.
Additional Upgrades: Optional upgrades available for higher-risk sports and activities, as well as high-value luggage items.
Remember, the coverage limits mentioned above are per insured person per trip unless otherwise stated. A €100 excess may also apply per person per event. It's essential to review the Policy Wording and Policy Certificate for complete details on benefits, limitations, and exclusions.
What if I purchased a World Nomads policy before June 27, 2024?
For European customers who purchased a World Nomads policy before June 27, 2024, please refer to your Policy Wording for information related to your coverage limits.
Travel Insurance Benefits: how we can take care of you
Trip Protection
Protect your hard earned vacation from unexpected cancellation before you leave home.
- Explorer Plan: €10,000
- Standard Plan: €4,000
Trip Protection
- Come to a sticky end?
- Called to jury duty?
- Been made redundant?
We’ve got your back.
Emergency Abroad Medical Expenses
Take the pain out of medical costs while traveling abroad.
- Explorer Plan: €10,000,000
- Standard Plan: €5,000,000
Emergency Medical Insurance
- Need drugs?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transport
Expenses included in Emergency Medical limits.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- You or a family member dead?
Help starts here.
Protect your gear
Covers the loss, theft or damage of your bags, tech and gear (just not sports equipment when in use).
- Explorer Plan: €3,000
- Standard Plan: €1,500
Protect your gear
- Luggage lost?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Overseas Emergency Medical & Dental Expenses
- 24 hour Emergency Medical Assistance
- Emergency Medical Transport
- Repatriation & Travel Expenses
- Trip Disruption
- Travel Delay (Explorer)
- Missed connection (Explorer)
- Baggage & Personal Items
- Passport & Travel Documents
- Personal Liability
- Personal accident
Contact our Claims Team
We're here to help if you have a question about your claim. We're available.
Contact us
For policies purchased on or after 27 June 2024
| Country of residence | Phone |
|---|---|
| Belgium | +44 (0) 333 333 9621 |
| Denmark | +44 (0) 333 333 9619 |
| Germany | +44 (0) 333 333 9618 |
| Netherlands | +44 (0) 333 333 9617 |
For policies purchased before 27 June 2024
| Country of residence | Phone |
|---|---|
| Belgium | +32 (0)2 808 66 32 |
| Denmark | +45 89 87 30 23 |
| Germany | +49 (0)335 5622 3012 |
| Netherlands | +31 (0)20 8080731 |
For policies purchased on or after 27 June 2024
| Country of residence | |
|---|---|
| Belgium | worldnomads.clmsnl@collinsoninsurance |
| Denmark | worldnomads.clmsnl@collinsoninsurance |
| Germany | worldnomads.clmsnl@collinsoninsurance |
| Netherlands | worldnomads.clmsnl@collinsoninsurance |
For policies purchased before 27 June 2024
https://worldnomads.claims.axa.travel
