When illness or injury trashes your trip, get home in one piece
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For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Serious accidents or illnesses can happen at any time during your trip, whether you’re trekking through the Eurasian Steppe or (not so) simply crossing the road in Vietnam. And if it’s bad enough to end your trip mid-way or if our medical teams recommend you return to your country of residence for treatment, our repatriation cover can help get you home safely.
The cost of medical evacuations can vary, depending on a number of circumstances, including the remoteness of the location from which the evacuation might occur, as well as the type of medical care required for injuries or illnesses incurred. That's what our emergency medical, evacuation and repatriation insurance in all of our plans is designed to cover.
The first step is to get medical help.
It’s essential that you get in contact with our 24/7 Emergency Medical Assistance Team as soon as possible so that our team can support you from the time your fall sick or get injured until the time you get home.
Our 24/7 Medical Emergency Assistance Team can make arrangements and get pre-authorisation for your repatriation home. Our doctors and nurses have seen some horrific accidents and illnesses and have helped thousands of travellers get home safely to fully recover. Our teams are trained to help in these situations, negotiating the complexities of hospitals, specialist transportation, airline approvals and medical escorts so you (and your family) can focus on your recovery.
World Nomads offers benefits for medical issues related to Coronavirus (COVID-19) under the Medical section. If you are diagnosed with COVID-19 while abroad, your benefits include evacuation or repatriation if deemed necessary by us and in consultation with your attending physician.
Our article What’s covered for Coronavirus explains the benefits available if you get COVID-19 and need urgent assistance.
Please note that cover is up to the amount shown in your policy wording and is subject to our 24/7 Emergency Medical Assistance Team or us, on the advice of a medical practitioner appointed by us in consultation with your medical practitioner overseas, first deciding that:
Travel insurance is made to cover emergency treatment abroad and, if necessary, to provide cover to rearrange your initial travel plans or for specialist medical transportation to get you back home. If our medical teams believe it’s necessary to bring you home for treatment or ongoing care, there’s cover in all of our policies for:
There are some cases where it's just not possible to provide cover:
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
If you suddenly fall ill or are injured, it’s essential to contact our 24/7 Emergency Medical Assistance team once you are aware you will be admitted as an inpatient for at least one night. That way, we can ensure you get the right care from the beginning to the end – from initial emergency treatment in a local hospital, through to medical repatriation home if medically necessary. So that we can assist you quickly, please be ready with the following when you contact us:
Skiing at Squaw Valley, Lake Tahoe, CA, USA. On an intermediate run, clipped into a snow drift and tumbled over landing on shoulder. Shoulder dislocated. Taken to Squaw Valley Medical Clinic and given x-rays then had the shoulder put back into place.
Protect your hard earned vacation from unexpected cancellation before you leave home.
We’ve got your back.
Take the pain out of medical costs while traveling abroad.
We’ve got your back.
Expenses included in Emergency Medical limits.
Help starts here.
Covers the loss, theft or damage of your bags, tech and gear (just not sports equipment when in use).
Help starts here.
We're here to help if you have a question about your claim. We're available.
Contact usFor policies purchased on or after 27 June 2024
| Country of residence | Phone |
|---|---|
| Belgium | +44 (0) 333 333 9621 |
| Denmark | +44 (0) 333 333 9619 |
| Germany | +44 (0) 333 333 9618 |
| Netherlands | +44 (0) 333 333 9617 |
| Country of residence | |
|---|---|
| Belgium | worldnomads.clmsbe@collinsoninsurance.com |
| Denmark | worldnomads.clmsdk@collinsoninsurance.com |
| Germany | worldnomads.clmsde@collinsoninsurance.com |
| Netherlands | worldnomads.clmsnl@collinsoninsurance.com |
| Country of residence | Phone |
|---|---|
| Belgium | +32 (0)2 808 66 32 |
| Denmark | +45 89 87 30 23 |
| Germany | +49 (0)335 5622 3012 |
| Netherlands | +31 (0)20 8080731 |
Here are our most frequently asked questions on medical repatriation. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.