For when you're ready to go but your plane isn't.
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For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
You’ve made it… you’ve got your passport, baggage and are at the airport on-time and ready to head off. The only problem is your plane isn't going anywhere.
That’s where travel insurance for flight cancellation can give you a helping hand, covering some of your expenses until you can get on another flight.
If your flight is unexpectedly cancelled through no fault of your own, our policies offer cover for additional necessary and reasonable costs (up to the benefit limits) for:
You must be aware that before submitting a claim to us, you must claim a refund or compensation from the transportation provider first.
To make a claim you will need to be able to show proof of the flight cancellation from the carrier and keep all receipts, otherwise we will not be able to pay. Other items we won’t cover include:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
If your flight is cancelled, our Emergency Assistance Team is here to help 24 hrs per day.
So that our Emergency Assistance team can assist you quickly, please be ready with the following:
I had a flight from Kosrae (Federated Stated of Micronesia) to Honolulu, Hawai. The flight was cancelled by United due to weather conditions (according to them their plane could not leave from Guam due to the Vanuatu cyclone). Therefore I had to spend one more night in Kosrae, paying for lunch, dinner and accommodation. The airline declined to pay for the hotel or other expenses as the cancellation was due to weather conditions.
Protect your hard earned vacation from unexpected cancellation before you leave home.
We’ve got your back.
Take the pain out of medical costs while traveling abroad.
We’ve got your back.
Expenses included in Emergency Medical limits.
Help starts here.
Covers the loss, theft or damage of your bags, tech and gear (just not sports equipment when in use).
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Wherever you are, whatever has happened, our multi-lingual assistance teams are here to help you and your family.
Are you in need of emergency assistance right now?
| Country of residence | Phone |
|---|---|
| Belgium | +32 (0)2 808 66 32 |
| Denmark | +45 89 87 30 23 |
| Germany | +49 (0)335 5622 3012 |
| Ireland | +353 (0) 90 640 6460 |
| Netherlands | +31 (0)20 8080731 |
Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.
Here are our most frequently asked questions about flight cancellation insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.