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You’re hurt in an accident

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1. Safety first

Make sure everyone is safe. If you need immediate help, contact the local emergency services.

2. Seek medical attention

Get medical help from a doctor or hospital as soon as possible.

If it's an emergency situation, contact the local emergency services first, then contact our 24/7 Emergency Assistance Team as soon as you can.

Once you’re able to contact our 24/7 Emergency Assistance team, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location

Depending on where you’re travelling, there may be Reciprocal Health Care Agreements in place (the Emergency Assistance team will let you know). The terms of your policy require that you use the public health system where possible, particularly when travelling in a country with reciprocal health agreements. 

If your private health/medical insurer offers medical cover for you when you're overseas, you will need to follow their notification and claims procedures before making a claim on your travel insurance policy.

3. Get it in writing

Most claims need supporting documentation and medical claims are no different. So, while it may be the last thing on your mind, get copies of documents that will support your claim before you leave the medical facility such as:

  • Doctor or other medical practitioner’s report, confirming what happened and the nature of your injury.
  • Hospital admission report (if you’re admitted to hospital).
  • Ambulance and medical evacuation reports (if relevant).
  • Provide written evidence to verify your claim, such as a police report (if they were involved).
  • Any other relevant documentation related to the accident.

 

4. Keep your receipts

You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.

5. Need to know more?

This information may help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.

If you have questions about what's covered and not covered, just ask us.

How does my travel insurance policy help me in an emergency?

Travel Insurance Benefits: how we can take care of you

Trip Protection

Protect your hard earned vacation from unexpected cancellation before you leave home.

  • Explorer Plan: €10,000
  • Standard Plan: €4,000
Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy in an accident?
  • Sudden death of an immediate relative?

We’ve got your back.

Emergency Abroad Medical Expenses

Take the pain out of medical costs while traveling abroad.

  • Explorer Plan: €10,000,000
  • Standard Plan: €5,000,000
Emergency Medical Insurance
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transport

Expenses included in Emergency Medical limits.

Evacuation and Repatriation
  • Injured abroad?
  • Need a hospital urgently?
  • Medical evacuation home?

Help starts here.

Protect your gear

Covers the loss, theft or damage of your bags, tech and gear (just not sports equipment when in use).

  • Explorer Plan: €3,000
  • Standard Plan: €1,500
Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Overseas Emergency Medical & Dental Expenses
  • 24 hour Emergency Medical Assistance
  • Emergency Medical Transport
  • Repatriation & Travel Expenses
  • Trip Disruption
  • Travel Delay (Explorer)
  • Missed connection (Explorer)
  • Baggage & Personal Items
  • Passport & Travel Documents
  • Personal Liability
  • Personal accident
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

Contact our Claims Team

We're here to help if you have a question about your claim. We're available.

Contact us

For policies purchased on or after 27 June 2024

Claim online

Country of residencePhone
Belgium +44 (0) 333 333 9621
Denmark +44 (0) 333 333 9619
Germany +44 (0) 333 333 9618
Netherlands +44 (0) 333 333 9617

Country of residenceEmail
Belgium worldnomads.clmsbe@collinsoninsurance.com
Denmark worldnomads.clmsdk@collinsoninsurance.com
Germany worldnomads.clmsde@collinsoninsurance.com
Netherlands worldnomads.clmsnl@collinsoninsurance.com

For policies purchased before 27 June 2024
Country of residencePhone
Belgium +32 (0)2 808 66 32
Denmark +45 89 87 30 23
Germany +49 (0)335 5622 3012
Netherlands +31 (0)20 8080731

Claim online