Worldwide 24 hour Emergency Medical Assistance for Europeans

Wherever you are, we’re there to help!

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Emergency Assistance for travellers from the European Economic Area (EEA)

For policies purchased on or after 27 June 2024: 

Emergency Medical Assistance: 24 hours, 7 days a week 

Email:worldnomads.assist@collinsoninsurance.com 

Country of residence

Phone

Belgium

+44 (0) 144 444 2015 

Denmark

+44 (0) 144 444 2017

Germany

+44 (0) 144 444 2018

Netherlands

+44 (0) 144 444 2019


For policies purchased before 27 June 2024:

Contact our 24/7 Emergency Assistance team.

Emergency Medical Assistance: 24 hours, 7 days a week 

Email: worldnomadsassist@axa-assistance.com 

Country of residence

Phone

Belgium

+32 (0)2 808 66 32

Denmark

+45 89 87 30 23 

Germany

+49 (0)335 5622 3012 

Netherlands

+31 (0)20 8080731


Email: worldnomadsassist@axa-assistance.com 

Not European? Find the right Emergency Assistance team by changing your Country of Residence

Be prepared.

So that our 24/7 Emergency Medical Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

How does my travel insurance policy help me in an emergency?

Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.

Bitten by a tick in Colombia

I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
Claim Paid: USD $1,134.17
A.B. Norwegian Nomad in Colombia.