On Wednesday 3 April 2024, a 7.4 magnitude earthquake occurred off the coast of Taiwan. There are reports of damage to buildings and infrastructure. Aftershocks may continue to be felt. Follow the advice of local authorities and avoid affected areas.
The earthquake had prompted tsunami warnings to be issued for the southern island group of Okinawa in Japan and the Philippines.
As the earthquake is now widely reported in the media, any policies purchased after 2:00pm CEST on Wednesday 3 April 2024 will not provide cover for losses arising from these events. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Further impacts to travel are expected while emergency services work to get the situation under control.
If you are in the affected areas, follow the advice of local authorities at all times, including any evacuation orders. Travellers in these areas may experience disruption to their travel plans.
If you’re already travelling
If you’re a World Nomads traveller and require emergency medical assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.
For the latest advice on travel in Taiwan, visit please visit your local Government authority's website.
If you’re planning to travel in these regions
Your policy can continue to offer cover in line with the policy terms and conditions. Note that the policy offers cover based on specific, listed insured events; also, you must be aware that policy exclusions still exist. Before planning travel, please check the government advice applicable to your policy and monitor media coverage.
If your travel plans are affected
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
In the event you need to claim, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Some benefits will not apply if the Natural Disaster event has occurred prior to purchase of your policy. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
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