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Every case is different. So we prefer to work with you closely on this if something does go wrong. But here’s two rules that are true for all cases, so make sure you follow them:
It may feel natural to say you’re sorry when something goes wrong. But don’t. If you do admit fault in any way, we won’t pay your claim.
You should get contact details of everyone involved in the incident that lead to your claim, including witnesses, police or other officials who attended.
As soon as you know that there may be a claim made against you, you must contact our Emergency Assistance team and we’ll then tell you what to do next.
If you delay in contacting us, and we determine that this could have influenced the outcome of your case, we will either not pay your claim or reduce it to reflect that influence.
Insurance protection for your hard earned vacation in the event of unexpected cancellation.
We’ve got your back.
We’ll get you to hospital or home quickly.
Help starts here.
Coverage for the theft, damage or delay of your bags, tech and sports gear.
Help starts here.
Protect your health
Protect your trip
Protect your stuff
Assistance Services
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)
Contact the teamBefore your trip, check the latest government advice for any travel alerts for your destination.
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