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Please note that not all content is translated or available to residents of all countries. Contact us for full details.
For policies purchased on or after 17 December 2021 please refer to the Policyholder Manual or contact us if you have any questions.
For policies purchased on or before 16 December 2021 please see below.
Para apólices compradas a partir do dia 17 de dezembro de 2021, consulte o Manual do Segurado para maiores informações ou entre em contato conosco para esclarecer as suas dúvidas.
Para apólices compradas até o dia 16 de dezembro de 2021, por favor veja o conteúdo abaixo.
Desculpe, essa informação está indisponível no momento. Estamos trabalhando para trazê-la para você o mais rápido possível. Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)
SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala) Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.
Hearing impared service available 24 hours a day, 7 days a week.
Horário de funcionamento (exceto feriados): De segunda a sexta-feira das 8h às 20h e aos sábados das 8h às 18h. Deficientes Auditivos e de Fala: Atendimento disponível 24 horas por dia, 7 dias por seman.
Email: travel.brasil@br.zurich.com
We are constantly asked “if I become sick or injured while trekking in Nepal, is helicopter evacuation covered?” and "How does it all work if I need helicopter evacuation?"
Let’s say first that YES, medical evacuation from the mountains by helicopter is covered by the policy when it is medically necessary!
BUT, you will only be fully covered if you contact our Emergency Assistance Team BEFORE any helicopter evacuation can be arranged.
Because the emergency assistance team are the experts who can arrange your helicopter evacuation using a reputable helicopter company and they also guarantee the payment to this company.
Wherever possible, contact the emergency assistance team yourself or ask a friend to do it for you. This is because we have had cases where some unscrupulous operators and guides say they’ve received our go-ahead when they haven’t so it’s best if you contact the emergency assistance team yourself.
And even more worrying, helicopter operators inflate flight hours to gain more money and guides of trekking companies gain commission payments as a result of calling for the helicopter evacuation of insured trekkers. All of this results in the insurer paying unnecessary bills, and trekkers often being taken off the mountain when they didn’t need to miss out on the rest of their trek. Who wants to go all the way to Nepal and only trek for a day or two when a little rest and recuperation was all that was needed to keep going?
So ALWAYS contact the Emergency Assistance Team if helicopter evacuation is medically necessary as this way, you are in safe hands and you’ll be covered!
Antes de viajar, consulte as atualizações da anvisa sobre alertas e restrições para seu destino.
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