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Make sure everyone is safe. If you need immediate help, contact the local emergency services.
Get medical help from a health care practitioner, such as a doctor, or by going to a hospital. If you contact our 24/7 Emergency Assistance team, they can help direct you to nearby medical facilities. Once you are safe, notify the team if you haven't already, to ensure you are receiving the appropriate care and can get any questions answered along the way.
Most claims need supporting documentation and medical claims are no different. So while it may be the last thing on your mind, do try and get copies of documents that will support your claim before you leave the medical facility such as:
You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
Our suggestions should help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.
If you have questions about what's covered and not covered, just ask us.
Protect your trip against unexpected cancellation.
We’ve got your back.
Take the pain out of medical costs.
We’ve got your back.
Emergency medical transportation: we’ll get you to hospital or home quickly.
Help starts here.
Covers the loss, theft or damage of your bags by a common carrier.
Help starts here.
Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24-hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Your World Nomads policy is provided through Chubb Seguros:
Phone: +1 212-315-1806 (from anywhere in the world)
Phone: 0800-591-1043 (from Brazil)
WhatsApp message: +54 911 3053-3959
Before your trip, check the latest government advice for any travel alerts for your destination.