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World Nomads Privacy Policy

Current as of August 2026

Your privacy rights may vary depending on where you live. Please select the privacy policy that applies to your country of residence:

IMG Global Travel Services Ltd. is part of a group of companies whose parent company is SiriusPoint Ltd. In this Privacy Notice, “we”, “us” and “our” refer collectively to IMG Global Travel Services Ltd. and WorldNomads.com Pty Limited.

Set out below is your specific Privacy Notice from us.

What information do we collect about you?

There are situations in which we ask you to give us personal information about yourself, including information like your name, age, gender, contact details, bank account and credit card details. Where applicable, we may also request and collect your information through our claims and complaints processes. The sensitive information we may collect may include health information, such as information about your medical conditions and treatment. If customers choose to purchase this travel insurance, we collect their credit card details and other identifying information in order to process orders and provide customer service.

When you provide personal information about other individuals, we rely on you to have made them aware that you are providing the information to us and of this Privacy Notice.

What do we do with your personal information? How long do we keep it for?

We use your personal information to provide you with your insurance policy and our insurance services in relation to that policy. This includes providing you with a quote; arranging and managing your travel insurance and insurance-related services; providing you with emergency assistance; managing, processing and investigating claims; and managing your and our rights and obligations in relation to the insurance.

We will only hold your personal information for as long as necessary for any purpose for which it may be used or disclosed, or to comply with any legal or ethical reporting or retention requirements. Where personal information is no longer needed by us for any purpose and as soon as the law permits, we will use secure methods to destroy or de-identify that information.

For what other purposes do we process your information?

Personal Information:

We may process your personal information for:

  • research and product development
  • on the basis of our legitimate interest to develop and improve our services
  • marketing and competitions
  • on the basis of our legitimate interest to promote services to you which we think may be of interest, we will only do so where we have provided you with an opt-out on collecting your details, and each time we contact you there will be an opportunity to unsubscribe
  • IT systems maintenance and development
  • on the basis of our legitimate interest to maintain the working and secure practices of our IT systems

Sensitive Information:

We may need to process your sensitive information (e.g. health details):

  • on arranging and managing your travel insurance
  • We will need to collect your consent to process your sensitive information for this purpose
  • to administer and provide insurance services (for example to provide you with emergency assistance)
  • We will need to collect your consent to process your sensitive information for this purpose
  • to manage, process and investigate claims
  • Unless it is necessary to process your sensitive information for the exercise or defence of legal claims, we will need to collect your consent to process your sensitive information for this purpose

Your rights - where we process your personal information (i) based on your consent; (ii) where it is necessary in order to enter into the insurance policy (contract) with you; or (iii) due to a statutory or contractual obligation

Your consent to our processing of your personal information for certain purposes may be necessary to comply with applicable data protection laws; and where this is the case we will ask for your consent in accordance with those laws.

You may withdraw your consent to such processing at any time. However, where you (i) withdraw your consent; (ii) fail to provide information requested in order to enter in to the insurance policy (contract) with us; or (iii) fail to provide information required by us to fulfil the contractual obligations with you or statutory obligations; then this is likely to impact our ability to provide your insurance cover and pay claims under the cover.

Who do we collect your personal and sensitive information from?

  • You
  • Persons you authorise (for example, family members, travelling companions, doctors and hospitals)
  • Third parties who assist us with providing your insurance products and services (such as travel agents, travel insurance providers, insurers and reinsurers, claims handlers, investigators and cost containment providers, medical and health service providers, government entities, legal and other professional advisers)

Who might we share your personal information with?

There may be instances where we need to share your personal information with:

  • third parties acting on our instructions, assisting with providing your insurance
  • participants in the insurance market
  • your agents (e.g. persons you have authorised to act on your behalf)
  • our related group companies, who assist in providing your insurance policy
  • parties who assist us with product development, marketing, competitions, research, IT systems maintenance and development, recovery against third parties and fraud prevention
  • travel agents, consultants and travel insurance providers
  • claims handlers, investigators, and cost containment providers
  • medical and health service providers
  • legal and other professional advisers
  • law enforcement, regulatory and government entities and courts where we are legally required or authorised to do so

Will your personal information be transferred outside of the European Union?

Your personal information may be transferred outside of the European Union to:

  • third parties we use to assist in the administration of our services; and
  • companies within the SiriusPoint group, who assist in providing and administering your insurance policy.

An adequacy decision may not be in place in the countries where those companies are located, however, we take the protection of your personal information very seriously and so have put in place appropriate safeguards with each of these parties to protect your information.

When you provide personal information about other individuals, we rely on you to have made them aware that you are providing the information to us and of this Privacy Notice.

Your rights

You have certain rights, under data protection legislation, in relation to the personal information that we hold about you. These rights are subject to certain exemptions such as public interest (eg prevention of crime) and our interests (eg maintaining legal privilege). Your rights include:

  • the right to access your personal information;
  • the right to rectification of your personal information;
  • the right to erasure of your personal information;
  • the right to withdraw your consent for us to process information, where this is our basis for processing;
  • the right to restrict or object to the processing of your personal information;
  • the right to data portability;
  • the right to object to receiving marketing; and
  • the right to complain to your relevant supervisory authority about the use of your personal information.

Please note you may not access or correct personal information of others unless you have been authorised by them or are authorised under law.

If you would like to contact World Nomads about your rights, please contact World Nomads’ Data Protection Adviser in writing at PO Box A975, Sydney South NSW 1235, Australia or at privacy@worldnomads.com.

The following does not apply to residents of Canada:

nib Travel Services (Australia) Pty Ltd (nib), acting on behalf of the insurer, collects, uses and discloses your personal information to administer your insurance, including managing and settling claims and complaints. Further information is available in the nib Privacy Policy at https://www.nib.com.au/docs/privacy-policy.