Recognition comes amidst remarkable growth in the Irish Market
Photo © World Nomads
- Company doubles staff numbers this past year
- Increased benefits - healthcare percentage increase, maternity and paternity increase
- Re-entered European market following COVID hiatus
Media Release: Cork - World Nomads (trading as nib Travel Services), a trailblazer in providing tailored insurance solutions for adventure seekers, is excited to announce its prestigious certification as a Great Place to Work within its Irish branch. This recognition is a testament to the company's unwavering commitment to cultivating a thriving workplace culture, while simultaneously achieving remarkable milestones in the Irish market in recent years.
Over the past year, World Nomads Travel Insurance has demonstrated an impressive expansion, more than doubling the size of its European team from 18 employees in early 2022 to an impressive 37 employees as of August 2023. This remarkable achievement not only signifies the company's resilience but also reflects its effective response to the challenges posed by the COVID-19 pandemic on the travel industry.
In the face of dynamic regulatory environments, World Nomads has also demonstrated its dedication to addressing evolving traveller needs and expectations. Over the past year, the company has embarked on a series of impactful initiatives that underscore its profound industry understanding and dedication to customer-centric solutions. Notably, World Nomads has significantly bolstered its emergency assistance and claims servicing, ensuring round-the-clock availability to cater to a broader spectrum of customers.
"World Nomads has always placed a premium on our customers' needs and well-being, and our recent accomplishments underscore our dedication to their protection and support," commented Jonathan Frankham, World Nomads General Manager, UK & Europe. "The Great Place to Work certification here in Ireland serves as a testament to our commitment to fostering a nurturing work environment, while our growth and initiatives attest to our leadership in the industry. Our growth over the past year showcases our dedication to delivering the best travel insurance solutions while creating an environment where our employees can thrive.
“In addition to this significant growth, World Nomads has made substantial improvements in employee benefits, including flexible remote working arrangements and increases in healthcare coverage percentages and enhanced maternity and paternity benefits. The company's focus on employee well-being is further demonstrated by the introduction of new service awards, expanded leave benefits, and a comprehensive Diversity, Equity, and Inclusion action plan.”
Underpinning the company's commitment to fostering a holistic work experience, World Nomads Travel Insurance has introduced a range of well-being initiatives. These initiatives include expert speaker sessions, wellness classes, wellness gifts, protected time for self-care, and health and fitness programs. The company's dedication to transparency extends to its remuneration process, ensuring that employees are valued and recognized for their contributions.
In response to the ever-evolving regulatory landscape, World Nomads has taken substantial strides over the past 12 months to elevate compliance standards, continuously placing a premium on its customers’ needs and wellbeing. Addressing Consumer Duty outcomes in the UK market, the company has ensured its services remain aligned with the latest industry requisites. The meticulous efforts undertaken for the UK Consumer Duty have significantly improved messaging related to policy conditions, enhancing customer assistance at the point of sale. This value addition complements the already stellar customer service that underpins World Nomads' high-value product offerings.
Furthermore, World Nomads successfully re-entered the European Travel Insurance Market, reaffirming its adaptability and commitment to serving a global clientele. After a temporary cessation of sales during the pandemic, the company returned with a robust product that addressed the most pressing needs of the time, including comprehensive COVID cover, along with tailoring services to meet specific market requirements.
“As World Nomads continues to set industry benchmarks, its recent accolades, strategic endeavours, and employee-centric ethos is helping to consolidate its position as a trailblazer in the sector from our base here in Ireland, says Frankham. “With a series of exciting partnerships set to be announced in the coming months and the company poised to intensify its marketing efforts, aiming to further amplify its presence in the Irish market and target a new wave of customers seeking exceptional travel coverage and outstanding service, the future is looking bright.”
For more details on the company's services and career opportunities, please visit www.worldnomads.com.
Media Contacts
Graham Lynch
Email: graham.lynch@worldnomads.com
Phone: +353 86 831 784
About World Nomads
World Nomads is a fast-growing, global travel insurance company. We provide inspirational stories, safety tips and specialized travel insurance for adventurous and independent travelers. Our online travel insurance offers cover to travelers from more than 100 countries and allows you to buy and claim online, 24/7, even while already traveling.
Our travel insurance focuses on what we believe is important to travelers: emergency medical and evacuation costs, baggage, trip cancellation, trip delay and trip interruption costs. We also offer cover for more than 150 adventure sports and activities, plus tech and gear. Our policies are underwritten by a suite of specialist travel insurers that provide 24/7 emergency assistance, customer service and claims support, making us a top choice for many of the world's leading adventure, independent and youth travel brands.
World Nomads is a part of the nib Group which provides health and medical insurance to more than 1.5 million Australian and New Zealand residents. We also provide health insurance to more than 170,000 international students and workers in Australia and are Australia’s third-largest travel insurer and global distributor of travel insurance through our business nib Travel.