World Nomads' Australian customer contact centre wins award for excellence. August 26, 2016.
Photo © iStock/BrianAJackson
The Auscontact NSW Award is the pre-eminent awards program in Australia, recognising excellence in providing a quality customer experience, but also assesses how well a company treats its staff by providing training, support and rewards for success. Winners are thoroughly checked, not only for how responsive they are to customers’ needs, but whether diversity is encouraged in the workplace, and the values of integrity and responsibility are fostered.
World Nomads General Manager Chris Noble said the company put the customer at the heart of everything it does. “I put this award for our customer service up there with how proud I feel about our charitable foundation, Footprints.” “I think it shows how much we care about our community. Whether it’s caring for the people in the places we all travel, or caring about the people who call us up to manage their policy or make a claim.”